![]() National Grid offers multiple options for bill payment. Customers can inquire about this program at 1-80. Residential customers receiving Supplement Security Income, Social Security Disability Insurance or a retirement pension, and enrolled in an active payment agreement, may qualify for a 10-day extension on their billing due date through the company’s Bill Extender Program. Learn more about these programs by calling 1-80. Customers with past-due accounts can arrange to have their balance spread over multiple months to create manageable payments and avoid disconnections. Deferred Payment Agreements aid customers that have fallen behind in their payments. Your account is reviewed periodically to make minor adjustments and the company reconciles the account with customers annually. Budget billing smooths out peaks and valleys in customer bills, by using account history to make bills more predictable. National Grid’s Budget Billing Plan spreads payments out more evenly across the year to help better manage energy costs. Like Emergency HEAP, the program closes when funding is exhausted.Īll residential customers, regardless of income, qualify for two programs to manage energy costs. Customers can call 1-85 for application information. The program, administered by HeartShare Human Services of NY, is open to National Grid customers that meet HEAP income guidelines. Funding is limited and the program closes when funds are exhausted.Ĭustomers who exhausted their HEAP benefits for 2022-23, but still need assistance with their energy bills, may qualify for a $200 grant from National Grid’s Care & Share program. Applications must be made through the HEAP Local District Contact. ![]() Customers who have been shut off or have received a shutoff notice and meet the HEAP Guidelines may qualify for Emergency HEAP benefits. Low-income heating households may qualify for Emergency HEAP in order to prevent or resolve utility disconnection. National Grid committed $6 million in shareholder funds in November 2022 to support these and other assistance programs to aid its 4.1 million electricity and natural gas customers across New York state.Įmergency Assistance for Low-Income Households “While we do not control or profit from energy supply prices, we felt that it was incumbent on us to help our customers and communities during these difficult times.” “The rising cost of everything, from energy supply to eggs, put a pinch on customers budgets over the past year,” Littlejohn said. Cost increases across the American economy have impacted how consumers make ends meet. The programs are a hallmark of the company’s Winter Customer Savings Initiative, established in November 2022 to assist customers during a winter heating season where natural gas and electricity supply costs have risen from the previous year. These programs, administered by HeartShare Human Services, can be accessed by calling (718) 422-4207. Hearts Fighting Hunger provides $150 grocery store gift cards or food vouchers to customers who meet income guidelines, reside in a one- or two-family house or pay for heat in their apartment, have a past-due National Grid balance, and have emergency food assistance needs. To qualify for a $200 grant from the Hope & Warmth Energy Fund, customers also must have an active disconnect notice from National Grid, and reside in a one- or two-family house or pay for heat in their apartment. National Grid’s Hope & Warmth Energy Fund and Hearts Fighting Hunger Program provide grants to customers who meet income guidelines for NYSERDA’s Assisted Home Performance with ENERGY STAR program. National Grid established two new programs last fall to aid residential customers who do not qualify for HEAP but need assistance with managing their energy bills. “National Grid customers should know that they can rely on us to help them manage their costs and navigate programs to help them in their times of need,” said Melanie Littlejohn, vice president of customer and community engagement for National Grid.įor the first time ever, assistance is available for people who earn more than the income limits for HEAP. ![]() Customers who qualify for the Home Energy Assistance Program and those who just exceed the income limits may be eligible for grants to address their past-due balances. National Grid consumer advocates want to remind customers to act quickly if they are facing a potential shutoff, as emergency assistance funds available for income-eligible customers are limited. News MaNational Grid Reminds Customers that Bill Assistance Programs are Open for a Limited Times
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